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Distinctive Ring

Posted by serverbeach on Tue, 07/15/2008

I have been pouring over your forum for the settings for distinctive ring. We are running the latest build. The release notes on 6-15-08 state that support was added for this feature and in the single tenant it is in the global settings and the multi it is in the tenant level.

We have multiple single tenant and a multi tenant.

We can not find it or an example on your forum / support site.

Do you have any documentation that we can read on this?

Regards


Submitted by eeman on Wed, 07/16/2008 Permalink

its different from phone to phone so there cannot be documentation on it. You will have to consult your phone documentation. For polycom phones its done by setting the ALERT INFO value to Internal. Different phones use different ALERT INFO settings.

Submitted by serverbeach on Thu, 07/17/2008 Permalink

I agree and came to the same conclusion. The phones I am working with are LInksys SPA941 which have CLASSIC-4 as an option. What I can't find is where to set this in the PBX. If you have a suggestion on what file needs to be modified please post it.

My example:

There is one DID on this system that when it rings it should ring different than the normal DID.

Thank you,

Submitted by eeman on Thu, 07/17/2008 Permalink

well thats different, I put in the code so that you can send an Alert Info message on internal to internal calls. I do this in macro-userexten, by doing an

ExecIf($[$[${LEN(${CALLERID(num)})} < 7] & $[${DB_EXISTS(TL/TENANT/${tenant}/usedistinctring)}]],SIPAddHeader,Alert-Info: <${DB(TL/TENANT/${tenant}/intalertinfo)}>)

this was a very easy way to say ... internal calls ring this way.... everything else dont specify ring tone.

in your case, I would clone your inbound script and just add your SipAddHeader so you can specify the variable on just that one phone number.

to specify where I submitted my code, its done in the general settings tab for single tenant and in the tenant settings for MTE.

Submitted by voicedata on Thu, 04/01/2010 Permalink

serverbeach,

how did you implement this so that it rings a different way for a different DID.

This is commonly needed as many customers have several numbers that ring the same phones. They need a way to differentiate between which number is called. The callerid prefix is good but some prefer a disinctive ring.