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Paging issue

Posted by serverbeach on Wed, 07/23/2008
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Thirdlane platform General Questions

We are having an issue with paging to Linksys Phones. When we run the standard tl_page script directed to a Linksys 941 phone it puts the current call on hold and connects up the page on the second line. In the page script it uses ChanIsAvail to determine if a channel is available. Unfortunately the AVAILSTATUS always returns a ‘0’ no matter what the status of the extension. Has anyone worked out a work around for this?

Submitted by George on Thu, 07/24/2008 Permalink

serverbeach

I tested and found the same problem. I called linksys and opened a trouble ticket then escalate it to level 2 support. They are going to call me tomorrow and see what they can find out about the problem.

I'll post my finding after I talk to them.

George

Submitted by serverbeach on Fri, 07/25/2008 Permalink

they will most likely tell you it is a feature not a bug. i did find out they have fixed it in a new firmware version for the SPA942 5.1.15a. but they have not done anything with the 941 yet. you may ask them if they have a beta version of the fix for the 941....

Submitted by George on Sat, 07/26/2008 Permalink

well 2 things..

according to linksys its a feature for emergency use to be able to page into a phone putting the caller on hold.. - this was the voice message I recieved, I'm going to call them on Monday or Tuesday and get more information

I tested this also using a 942 with firmware 5.1.15a and it done the same thing..? are you sure its working..? if so are your provisioning the phone..?

Submitted by serverbeach on Mon, 07/28/2008 Permalink

No I am not provisioning and I only have 941s so i cant tell you for sure if it works on 942s. but according to the release notes on the linksys site it was addressed in that version. I think they refer to the feature as 'Barge In' and it should be settable in the web GUI...

Submitted by serverbeach on Tue, 08/26/2008 Permalink

What you need to do is make sure that you have your CALL LIMIT set to something in the extension. If you have it set to None then you will have a problem. The CORE SHOW HINTS will not report that the phone is in use when it is set to None. Once you set the call limit to any number you will be able to have the BLF (busy lamp field) and paging issues resolved all at once and no longer put Linksys phones on hold during the page. This is not really a firmware issue with the phone in this case.

Regards,

Serverbeach