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Hunt Group / Ring Group issue

Posted by phoetger on Fri, 04/15/2011
Forums
Thirdlane platform General Questions

Sorry of this has been posted and answered before, but I can not find a topic related to my issue.

On a DID with "tl-ringroup-all" and 3 extensions to ring, is there a way to route the call to either a voicemail or an external phone number if no one answers within a certain time?

I can set the timeout to 15 sec, but then the only option i have is to send the call to an IVR.

Thanks

PS. I can work around the issue by creating an IVR with a message that the call is being forwarded and set a 1 sec key timeout to dial the external number, but this is not a good solution for us.

Submitted by phoetger on Fri, 04/15/2011 Permalink

I have resolved the issue by modifying the huntlists.conf file manually...

I had to add the following line..
exten => s,n,Macro(tl-dialout-1-trunk,,SIP/TGNAME,NumberToDial,DigitsToStrip,)

Now when the timeout of 15 sec applies it dials out to the specified number from that tenant.

Thanks

Submitted by phoetger on Wed, 04/20/2011 Permalink

Is this something that can be added to the GUI?

Destination on no-answer
RUN SCRIPT tl-dialout-1-trunk
And then you can enter any phone number...

Every time we make a change to the huntlists.conf and restart the PBX it drops all calls, but when we create a huntlist a simple RELOAD suffices.

Thanks