Hello
Why is it that the name of an agent are visible on the "Available to add" side but when the agent is moved to "Current members" in a queue the name of the agent are missing.
On the "Available to add" side the agent looks something like this: "Agent/223 Name" and if that agent are moved to the "Current members" side the same agent looks like this: "Agent/223".
Is it possible to do a setting so the agent names also are shown on the "Current members" side?
Br
Jörgen
Hello Erik, Hmmm are agents
Hello Erik,
Hmmm are agents removed in 1.6? That sucks because we are using agents to include mobile phones into queues with agents.
Whats the replacement?
that too is a really bad
that too is a really bad idea. A queue's job is to maintain control of a call until a queue member answers a call. When you send a call from a queue to an outside entity such as the PSTN you no longer retain control of that call. Suppose the call gets intercepted by an announcement (lets say it went straight to voicemail for one of many many reasons, or the pstn played back some message about congestion of the network after a big storm or earthquake).. that caller has lost their place in the queue.
I have seen people use the follow-me-based huntlists as a faux queue. It plays MOH and because it requires the connected party to press 1 to accept the call, the pbx can maintain control of the call instead of seeing some call in the ANSWERED status and fail to proceed in the dialplan.
as far as agents, the whole AgentCallbackLogin command has been removed entirely. The only legacy agent functionality is the old AgentLogin where you dial a number, and stay online the entire time. Everytime you disconnect a caller (by pressing star) or the caller hangs up, your connected with the next caller. I am sure this is not a good fit for a cell phone as your minutes would be very expensive.
Hello Well we are running the
Hello
Well we are running the following solution:
1 agent that are in the queue. Then we have an IVR with 1 for feature access code *21 agent login using callerid.
Then we are using normal huntlist and the option t for transfer. The problem with cellphone voicemail have we solved like this. Normally in Sweden a call to cellphone are sent to voicemail after 30 seconds. We do an agent timeout after 20 seconds. If a user press NO on the cellphone we get a busy from the operator and then the call is not sent to any voicemail at all. Works like a charm and we don't miss any feature.
And if an agent are logged in once you can send that agent back and forth through different queues in the web interface and the agent are still logged in. Really neat!
Regarding the great storms and so on we don't have any really large customers that have like 50 people in queue so our customers doesn't have more then max 5 people in queue and in Sweden its pretty rare that you are in queue for more then a minute or two.
Really annoying that they have removed our nice way to include the cellphone into the queue. But I guess that we will manage to get some solution up and running with 1.6
I am assuming you're using asterisk 1.4 because that shit doesnt work in 1.6 and higher.. Agents are bye-bye