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Click to call from Call history

Posted by trinitel on Wed, 10/12/2011
Forums
Thirdlane platform General Questions

Hi guys,

we have a problem with click to call feature from Call history.
Example:
I make outgoing call to my mobile 07800123123. When I login to portal to Call history and click on "Call 07800123123" I get "not valid extension". In asterisk console I can see the dialled number is 7800123123 (leading 0 is missing) so the portal striped the leading 0.

If I add my mobile to Contacts & Directory and click to Call from Directory it works OK (full number is dialled).

What is the reason the leading 0 is stripped when using Call history? Is there any way dial full number?

Thank you.

Peter
Trinitel Ltd
www.trinitel.co.uk

Submitted by trinitel on Mon, 10/24/2011 Permalink

I would really appreciate if somebody could point me to the right direction...
Our customers start to give us hard time for this issue. Anyone to help?

Peter

Submitted by trinitel on Tue, 10/25/2011 Permalink

it starts with
7800123123@from-inside-tenant:1

so the input data (number to dial) is already incorrect (leading 0 is stripped).

Any idea why?

Peter

Submitted by eeman on Wed, 10/26/2011 Permalink

math.. pure an simple.. the number you're trying to dial is an integer.. what do most programs do with an integer that begins with 0?

Submitted by trinitel on Wed, 10/26/2011 Permalink

So is there something I can do with this? Or do I need to create extra outbound route for calls in this format?

Peter

Submitted by trinitel on Thu, 10/27/2011 Permalink

Basically it's bug in the portal. Any chance this is going to be fixed, or is there any workaround? Nobody else is complaining about this, nobody use this feature?
Why does the click to call from Directory works fine but not from call history?

And there is also another problem with click to call from portal (both from call history and directory). Some of our customers requires hiding the callerID for outgoing calls. We do this by setting callingpress=prohib in sip config. But when they make the call from portal the callerID is not hidden. So these costumers can't use click to call at all.
Is there any workaroud for this?

I would really appreciate if you could let me know what can be done about these.

Thank you.

Peter

Submitted by eeman on Fri, 10/28/2011 Permalink

most people dont have this problem since we are in the USA and our outbound dialing does not require a leading zero. This is why you're feeling like you're alone on an island on this one :-)