Feature code direct to night mode

Forums

Good day,

Is there a specific feature code script to go directly to night more while in operator managed routes? Then another feature code to go back to day?

We have a customer request for this feature. Ultimately, we would like to hardcode a button on one of the Aastra phones they use to go directly to day mode, then another button to go to night.

Thanks,

lifeofryley

Submitted by chris on Wed, 04/18/2012 Permalink

Take a look at the tl-set-daynight script to see how the various modes are set. You can copy each option into its own separate script and assign them to your own feature codes. If you copy/paste them directly, make sure you change the exten => # to exten => s.

Submitted by eeman on Wed, 04/18/2012 Permalink

they are just setting database keys in the ASTDB so you just have to set those values. You do, however, have to change your inbound route from a 'schedule based' one to an 'operator managed' one in order to route the call based on this database value.

Submitted by lifeofryley on Thu, 04/19/2012 Permalink

Thanks for the notes back.

Have you discovered a user friendly way to have a schedule-based route, but have a temp mode (feature code) accessed sporadically?
Our client would prefer to have the convenience of a scheduled routing setup, but wants to go to a separate IVR when on lunch, for example.

I've read some folks using a ghost DID to forward to which is an operator managed route. Seems like a lot of overhead there though.

Thoughts?

Thanks,

Ryley

Submitted by eeman on Thu, 04/19/2012 Permalink

forwarding one ivr to a ghost DID is the most 'user friendly' way to do it.. everything more complicated requires coding which is the opposite of user friendly