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MOH Not Working for one tenant

Posted by IVSCOMM on Thu, 04/19/2012

As the Subject states MOH is not working here is the weird part, for only one tenant.
I have double checked the format of the music it is correct all other tenants work fine. Just not this one.
what could I have changed that effected the MOH ability. Even stranger if I use the feature code for this tenant it plays properly.

I use Asterisk 1.8.7.1

Shawn IVSComm


Submitted by eeman on Thu, 04/19/2012 Permalink

read the line-by-line as the call comes in and see what music class gets set and make sure that matches what you intend

Submitted by IVSCOMM on Thu, 04/19/2012 Permalink

----"MOH=default-Concept") in new stack
---- "0?nomoh") in new stack

the dashes are all the other stuff I deleted for privacy

All the other tenants show the following on the second line
---- "1 ?setmoh") in new stack

Submitted by eeman on Thu, 04/19/2012 Permalink

that means your failing the conditional for that GotoIf statement 1 means true, 0 means false. read through your dialplan to find what condition it was checking for a clue as to what you are missing, but thirdlane says you dont have MOH. are you sure you selected that music class as the default class in your media files gui screen?