Has anyone experienced issues with internal to internal dialing?
Scenario:
If I call my main number from a phone on the system I get a HUGE delay between the time the number is dialed and the time I get a ringing tone. If I choose options on the IVR, same thing. However if I call from my cell phone and do these same things, I get no delay.
Correct, I am sending it out
Correct, I am sending it out over PSTN and back. Regardless, I cannot see why it would take FOREEEVVVEERRR to terminate and complete the call. It's as if it just sits there for 6-10 seconds and then goes out.
I have had customers test the
I have had customers test the configuration of their IVR menu's and such and have complained that when they tested from their handset the routing took a very long time to route. However when I showed them that calling in from their cell was nearly instant. No big issue once it is explained, but I need to figure out why this is happening.
dont have them call their
dont have them call their public number.. make an extension in feature codes that they can call to test their IVR.. it doesnt have to be a star-code.. anything works in feature extensions.
Erik, I do understand what
Erik,
I do understand what you are saying and I have already spoken about this to certain customers. But this isn't a resolution that most people are going to think about or understand really. To a normal customer, if they want to test what their phones are doing they will do so with their current phones. They aren't going to rationalize it the way we do. If there isn't a fix for it then so be it, I was just seeing what may be causing the loonnnnnng delay in certain situations.
Technically, It's not really an issue.... so spending a ton of time on it isn't justifiable. I was just wanting to get some insight on the cause and a resolution other than just telling customers to try other this or try that. Simply put, it should just be the same whether they call from their cell phone INBOUND or from their office phone OUTBOUND even if they are just testing to see if things are working correctly.
the fix is to keep from
the fix is to keep from sending calls to numbers you own out to the pstn.. keep them on-net.
your likely sending the call out to the carrier, routed out to the PSTN and then back into you.. your baying double rate for that call btw. Unless you have a translating gateway on your network that keeps your calls on-net then thats most likely your issue.