911 calling in multi tenant

Forums

I have some tenants that use a non e911 number for outbound caller ID.
What I would like to do is if these users dial 911 the system will ignore the non e911 DID and use what ever I input for it to use in the outbound emergency route.

So to better explain if tenant A has a main number that is setup with e911 service and also has 10 DIDS for each of the 10 users on the system to have there own number but these a not e911 numbers, I would like to broadcast the non e911 number until 911 is dialed and then it will broadcast the main number or whatever I put into the field to use.

Any ideas on how to get this to happen?

Thanks

Submitted by moshe on Fri, 10/19/2012 Permalink

you could either use Custom Tag as outlined in https://www.thirdlane.com/forum/custom-tag

or you could make a outbound route to to set the caller ID to the default tenant ID ${CLI} as the caller ID and set it to the emergency route

by adding to the script

exten => s,n,Set(__INCOMINGCLI=${CLI})

Submitted by eeman on Fri, 10/19/2012 Permalink

clone the passthru script..

add a line that sets the CALLERID(num) on your channel.. something like

Set(CALLERID(num)=${ARG9})

you'll have to make sure its the right ARG number, obviously, that matches your newly created input field.