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Confirm calls from queue

Posted by diffen on Thu, 04/25/2013

Hello,

I wonder if its possible to recieve a queue call in the mobile phone and have to confirm the call by pressing 1. So when the call is made to the cellphone that are a member of the queue a prompt are played that says queue call, press 1 to accept or hang up to let it go...

Br

Jörgen


Submitted by eeman on Wed, 05/08/2013 Permalink

only channels can be added to queues, this allows for the queue to actually track device state. the old agentcallbacklogin application died with asterisk 1.4. how are you ringing the cell-phone from the queue directly?

Submitted by diffen on Mon, 05/13/2013 Permalink

Hello Erik,

Well you created a script for me regarding calling cellphone from queue with a prefix of LOCAL/*7cellhponennumber. Works like a charm :).

Submitted by eeman on Fri, 05/17/2013 Permalink

well if you're up for hiring some more programming we could look at what happens if we boot-strap the confirm call acceptance macro into the outbound script. My biggest concern will be if the caller stays in the queue during macro execution so that if you reject the call, he doesnt leave the queue.

Submitted by diffen on Fri, 05/17/2013 Permalink

Hello Erik, we should be able to put the user back in the queue and first in line if the call is rejected.

We probably need to take a look at the script that you have built for us. I did an update and now i get this error message when im trying to use it:

[2013-05-17 14:45:26] NOTICE[15517]: pbx.c:4522 pbx_extension_helper: No such label 'getoneheader' in extension 'dial-SIP' in context 'macro-tl-dialout-base-passthrough'
[2013-05-17 14:45:26] WARNING[15517]: pbx.c:10887 pbx_parseable_goto: Priority 'getoneheader' must be a number > 0, or valid label

Worked perfectly fine yesterday so i guess something is changed in the macro-tl-dialout-base-passthrough