ThirdLane Dialer doesn't work

Any ideas?

???

in conjuction with thirdlane pbx manager?

Hi,

i created an extension at the thirdlane pbx manager gui und then i registered a snom phone with this extension.
After that i installed the thirdlane dialer und configured the dialer with the same extension. The dialer button appears in green but when i enter a number and press call (dialer) - nothing happens.
What am I doing wrong?

Best Regards,
Lukas

???

When i enter a number at the thirdlane dialer and then press "Call", i see the following entry at the thirdlane cli (asterisk -vvvr):
"== Manager 'manager' logged off from 127.0.0.1".
But nothing happens (no outgoing call...).
What is the problem?

Best Regards!

versions?

Thirdlane Dialer 2.0.1.57
Asterisk 1.8.11.1-1
PBX Manager 6.1.1.12
User Portal 2.1.6.12

Best regards,
Lukas

Hi Lukas,

I would check manager.conf for permissions - if i remember correctly 1.8 may require more permissions than 1.6

alex brings up a good point, did you upgrade from a previous version of asterisk or did this all install with the 1.8 branch? I do remember that the listed permissions in 1.4 for manager.conf was a much shorter list to encompass everything. In 1.6.2 upward this list expanded to be more fine-grained thus requiring extra verbage to acheive the same goal.

hi,

thanks for the reply.
what are the correct permissions for manager.conf in asterisk 1.8?

Here is my actual manager.conf file:

[general]
enabled=yes
port=5038
bindaddr=0.0.0.0
writetimeout=200

[manager]
secret=insecure
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
permit=192.168.1.0/255.255.255.0
read=system,call,log,verbose,command,agent,user
write=system,call,log,verbose,command,agent,user

---

Permissions:
-rw-r----- 1 root asterisk 275 Feb 21 14:38 manager.conf

Best regards,
Lukas

read = system,call,log,verbose,agent,user,config,dtmf,reporting,cdr,dialplan
write = system,call,agent,user,config,command,reporting,originate

hello,

thank you.

now i can do outgoing calls via thirdlane dialer.
when i enter a number at the thirdlane dialer and press call, then the telephone (snom) is ringing, but i see at the telephone display "bad value" (only when i do external calls). when i take/receive the call at the telephone, then i see the correct number and the outgoing call works.
why do i see "bad value" (external calls) before i take/receive the call?

and i have a problem with incoming calls.
i made the following thirdlane dialer screen pops settings:
when receiving calls where calls id is at least 4 digits, perform the following actions:
1. show small window for "until i remove it"
2. disploy outlook contact by searching these fields "BusinessTelefoneNumber, HomeTelefphone Numer, and so on (i chose every option)"
3. Search web directory or CRM "Only when not found in Outlook".

When i get an incoming call, the telephone (snom) is ringing, but at the thirdlane dialer nothing happens. i see no small window popup? (before i did the incoming call, i loaded the contacts from outlook)

regards,
Lukas

your incoming call problems cannot be solved.. those features only work when the dialer application is running on he same subnet as the PBX. They cannot function if the client is hiding behind a NAT router. The utility to send the dialer information is limited to a packet being sent to port 12001 (not adjustable) of the IP from which the dialer logged in. Since your nat firewall will reject SYN packets on port 12001, and its impossible to map 12001 to more than a single workstation, this invalidates this feature in MTE.

ok thank you! and the outgoing "bad value" problem?

regards,
lukas

thats most likely something you unset in the setting for the extension.. you'll most likely see <Bad Value> appear in your pbx manager interface under callerid information.