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Polycom Phones On Version 7.0.1.132

Posted by castlewire_tim on Wed, 08/28/2013

I am trying to setup provisioning on Polycom IP 335 phones. What version of Polycom software are the templates intended for? My phones are stating Config Reverted after attempting to auto provision, and they have no configuration.

This is application log.
000005.942|log |*|03|---------- Initial log entry ----------
000005.944|so |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.944|so |*|03|Platform: Interface eth0 MAC=0004f2416884
000005.944|so |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.944|so |*|03|Platform: Updater=5.0.1.10553 24-Nov-11 13:31
000005.944|so |*|03|Application, main: Label=SIP, Version=Mink 4.0.1.13681 29-Nov-11 16:01
000005.944|so |*|03|Application, main: P/N=3150-11530-401
000005.944|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.944|ocsp |*|03|O.C.S.P. Enabled = 0
000005.946|tls |*|03|Initial log entry. Current logging level 4
000005.984|pmt |*|03|Initial log entry. Current logging level 4
000005.984|wdog |*|03|Initial log entry. Current logging level 4
000005.984|ethf |*|03|Initial log entry. Current logging level 4
000005.986|hw |*|03|Initial log entry. Current logging level 4
000005.986|ares |*|03|Initial log entry. Current logging level 4
000005.986|dns |*|03|Initial log entry. Current logging level 4
000005.986|cfg |*|03|Initial log entry. Current logging level 4
000005.986|dot1x|*|03|Initial log entry. Current logging level 4
000005.990|cfg |5|03|RT|Error installing DHCP event hook.
000006.046|lic |*|03|Initial log entry. Current logging level 4
000006.046|lic |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000006.086|curl |*|03|Initial log entry. Current logging level 4
000006.086|utilm|*|03|Initial log entry. Current logging level 4
000006.086|copy |*|03|Initial log entry. Current logging level 4
000006.086|rtos |*|03|Initial log entry. Current logging level 4
000020.436|cfg |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000025.942|cfg |*|03|RT|Do not do DHCP VLAN Discovery.
000025.942|cfg |*|03|RT| Phone IP address is 192.168.0.6.
000025.944|cfg |*|03|RT| Subnet mask is 255.255.255.0.
000025.944|cfg |*|03|RT| Gateway address is 192.168.0.1.
000025.944|cfg |*|03|RT| DNS server is 24.247.15.53.
000025.944|cfg |*|03|RT| DNS alternate server is 66.189.0.100.
000025.944|cfg |*|03|RT| GMT offset is 0 seconds.
000025.946|dns |*|03|DNS resolver servers are '24.247.15.53' '66.189.0.100'
000025.946|dns |*|03|DNS resolver search domain is ''
000025.948|cfg |*|03|RT|Primary IP changed to 192.168.0.6 subnet mask 255.255.255.0
000026.086|tr69 |*|03|Initial log entry. Current logging level 4
000026.560|cfg |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000026.684|cfg |4|03|Prov|Provisioning failed
000026.712|cfg |*|03|Prov|Finished updating configuration
000026.712|sec |*|03|Initial log entry. Current logging level 4
000026.714|so |*|03|Configuration files:
000026.734|log |*|03|Log render level set to 1
000026.780|srtp |*|03|Initial log entry. Current logging level 4
000026.782|res |*|03|Initial log entry. Current logging level 4
000026.784|httpa|*|03|Initial log entry. Current logging level 4
000026.784|lldp |*|03|Initial log entry. Current logging level 4
000026.784|cdp |*|03|Initial log entry. Current logging level 4
000026.786|sys |*|03|Initial log entry. Current logging level 4
000026.826|ssps |*|03|Initial log entry. Current logging level 4
000029.154|so |*|03|System Info Reports:
000029.154|so |*|03| CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000029.154|so |*|03| Board is identified as PolycomSoundPointIP-SPIP_335.
000029.154|so |*|03| DRAM_LO: 0x94000000. DRAM_SIZE: 32 MB
000029.154|so |*|03| Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000029.154|so |*|03| NOR flash detected is 9
000029.154|key |*|03|Initial log entry. Current logging level 4
000029.156|httpd|*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|push |*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|poll |*|03|Initial log entry. Current logging level 4
000029.158|ht |*|03|Initial log entry. Current logging level 4
000029.158|dbuf |*|03|Initial log entry. Current logging level 4
000029.162|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000029.162|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000029.162|pps |*|03|Initial log entry. Current logging level 4
000029.162|sip |*|03|Initial log entry. Current logging level 4
000029.164|ptt |*|03|Initial log entry. Current logging level 4
000029.382|so |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000029.402|sshc |*|03|Initial log entry. Current logging level 4
000029.404|cmp |*|03|Initial log entry. Current logging level 4
000029.404|wmgr |*|03|Initial log entry. Current logging level 4
000029.406|so |*|03|Network initialized. Starting network tasks.
000029.408|log |*|03|Install file upload callback for 'so'

000029.420|slog |*|03|Initial log entry. Current logging level 3
000029.422|so |4|03|Could not find IP address for SNTP server.
000029.606|app1 |*|03|Initial log entry. Current logging level 4
000029.606|app1 |4|03|Default StatusBar is disabled
000029.608|app1 |4|03|mb.main.home parameter is empty
000029.612|mb |*|03|Initial log entry. Current logging level 4
000029.662|ldap |*|03|Initial log entry. Current logging level 4
000029.662|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000029.674|efk |*|03|Initial log entry. Current logging level 4
000029.752|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000029.802|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000029.858|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 29.858 sec.
000029.898|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000029.926|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty

This is boot log.
000000.265|so |*|01|---------- Initial log entry ----------
000000.265|so |*|01|+++ Note that Updater log times are in GMT +++
000000.265|boot |*|01|Initial log entry. Current logging level 3
000000.265|copy |*|01|Initial log entry. Current logging level 3
000000.265|utilm|*|01|Initial log entry. Current logging level 4
000000.265|hw |*|01|Initial log entry. Current logging level 4
000000.265|ethf |*|01|Initial log entry. Current logging level 4
000000.265|dns |*|01|Initial log entry. Current logging level 3
000000.265|curl |*|01|Initial log entry. Current logging level 3
000000.270|sec |*|01|Initial log entry. Current logging level 4
000000.275|wdog |*|01|Initial log entry. Current logging level 4
000000.275|lldp |*|01|Initial log entry. Current logging level 3
000000.275|cdp |*|01|Initial log entry. Current logging level 3
000000.275|key |*|01|Initial log entry. Current logging level 4
000000.275|so |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.275|so |3|01|Platform: Board=2345-12375-001 1 0
000000.275|so |3|01|Platform: MAC=0004f2416884
000000.275|so |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.275|so |3|01|Application, main: Label=Updater, Version=Azurite 5.0.1.10553 24-Nov-11 13:31
000000.275|so |3|01|Application, main: P/N=3150-11069-501
000000.275|log |*|01|Install file upload callback for 'Updater'

000000.275|app1 |*|01|Initial log entry. Current logging level 3
000000.290|cfg |*|01|Initial log entry. Current logging level 2
000000.295|app1 |3|01|Application image is not present.
000000.305|dot1x|*|01|Initial log entry. Current logging level 3
000001.270|so |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000002.595|tls |*|01|Initial log entry. Current logging level 4
000012.230|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
000017.905|cdp |3|01|CDP did not receive a response from a switch. Disabling CDP.
000027.400|dns |*|01|DNS resolver servers are '24.247.15.53' '66.189.0.100'
000027.400|dns |*|01|DNS resolver search domain is ''
000027.400|app1 |3|01|DNS resolver servers are '24.247.15.53' '66.189.0.100'
000027.400|app1 |3|01|DNS resolver search domain is ''
000027.400|app1 |3|01|Bootline: esw(3,0)bootHost:flash e=192.168.0.6:ffffff00:e10:18 h=192.168.0.100 g=192.168.0.1 u=**** pw=**** f=0x40 tn=CircaIP
000027.405|app1 |4|01|Could not load time from (0.0.0.0).
000027.405|app1 |3|01|DHCP returned result 0x187 from server 192.168.0.1.
000027.405|app1 |3|01| Phone IP address is 192.168.0.6.
000027.405|app1 |3|01| Subnet mask is 255.255.255.0.
000027.405|app1 |3|01| Gateway address is 192.168.0.1.
000027.405|app1 |3|01| DNS server is 24.247.15.53.
000027.405|app1 |3|01| DNS alternate server is 66.189.0.100.
000028.355|copy |3|01|'ftp://PlcmSpIp:****@192.168.0.100/0004f2416884.cfg' from '192.168.0.100'
000028.380|copy |3|01|Download of '0004f2416884.cfg' FAILED on attempt 1 (addr 1 of 1)
000028.380|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
000028.380|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
000028.390|copy |3|01|'ftp://PlcmSpIp:****@192.168.0.100/000000000000.cfg' from '192.168.0.100'
000028.405|copy |3|01|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
000028.525|cfg |*|01|Prov|Starting to update 2345-12375-001.sip.ld
000028.545|copy |3|01|'ftp://PlcmSpIp:****@192.168.0.100/2345-12375-001.sip.ld' from '192.168.0.100'
000028.565|cfg |3|01|New load header information:
000028.565|cfg |3|01|Code length: 0x004341EC
000028.565|cfg |3|01|Code Checksum: 0x070098CC
000028.565|cfg |3|01|Options: 0x00000080
000028.565|cfg |3|01|Recognized container image
000028.570|cfg |3|01|New load header information:
000028.570|cfg |3|01|Code length: 0x003526B9
000028.570|cfg |3|01|Code Checksum: 0x1A769E93
000028.570|cfg |3|01|Options: 0x00000102
000028.570|cfg |3|01|Could not open application file for checking
000028.570|cfg |3|01|Application in container image 1 is different
000028.570|cfg |3|01|New load header information:
000028.570|cfg |3|01|Code length: 0x000E1220
000028.570|cfg |3|01|Code Checksum: 0x06FFF807
000028.570|cfg |3|01|Options: 0x00000110
000028.570|cfg |3|01|Updater is already present
000028.570|cfg |3|01|Updater in container image 2 is not different
000028.570|cfg |3|01|Using application
000028.695|cfg |*|01|Prov|Updating the Application
000028.700|cfg |3|01|Using compatible image 0
000030.380|copy |3|01|buffered_write: transfer terminated
000030.380|copy |3|01|Download of '2345-12375-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
000030.820|sig |*|01|Initial log entry. Current logging level 3
000030.820|sig |3|01|hwSigParseRemove: found key Sig_3.
000031.565|cfg |3|01|Good image signature
000031.715|cfg |3|01|Programming 3483897 bytes into tffs in 4K blocks
000136.670|cfg |*|01|Prov|Succeeded updating file 2345-12375-001.sip.ld
000136.740|cfg |*|01|Prov|Image has been changed
000136.765|cfg |3|01|Prov|Provisioning succeeded
000136.770|app1 |3|01|Application, load: Type=SIP, Version=4.0.1.13681 29-Nov-11 16:01
000136.775|boot |*|01|Using TFFS for flash load
000136.775|boot |*|01|Code length: 0x003526B9
000136.775|boot |*|01|Code checksum: 0x1A769E93
000136.775|cfg |*|01|Prov|Finished updating configuration
000145.820|app1 |4|01|Loaded application sip.ld from local system successfully.
000145.820|app1 |6|01|Uploading boot log, time is MON JAN 01 00:08:04 2007

000146.070|copy |3|01|'ftp://PlcmSpIp:****@192.168.0.100/0004f2416884-boot.log' to '192.168.0.100'
000146.315|copy |3|01|Upload of '0004f2416884-boot.log' succeeded on attempt 1 (addr 1 of 1)
000146.425|cfg |3|01|Prov|Shutting down


Submitted by eeman on Thu, 08/29/2013 Permalink

templates are based on firmware version 3.2.x

anything after that version breaks features such as working with Alert-Info headers behind a sip proxy, etc.

Any program that uses libosip2 will require complete 100% compliance to the sip RFC's. Unfortunately polycom stopped accepting the alert info tag to be nested inside of < > tags. However, thats exactly what the RFC says they MUST be formatted to.

Some other problems crept in too, even though I was able to get most of the config converted to the new format.