hi
almost every customer that use queue asks me for exit points to let the caller leave a massage or keep holding the line.
is there any option to do it?
the only way I found is to place the queue in hunt list with IVR at the end.
but this is not a good solution because:
1. the recorded call file name is not right and not appear in the recorded calls
2. the caller lost his place, a new caller can easily pass him, its all luck.
Submitted by chris on Mon, 06/29/2015
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Submitted by ophirr on Sun, 08/16/2015
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Submitted by chris on Mon, 08/17/2015
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The ?? part of your line is
The ?? part of your line is the actual name of the IVR. If you look at the IVR page, the Name column has what you want:
context=ivrname-tenantname (if you are using multi-tenant)
context=ivrname (if you are using single tenant)
Build an auto attendant with option (whatever # they want) going to voicemail. Then in the queue settings, add an additional queue option with context as the key and the auto attendant name as the value. Update the periodic announcement to tell the caller which number to dial.