All;
Is there an easy way to route calls based on callerID? What I want to do is create an inbound route that looks at the CallerID and sends it to the appropriate extension. I know its pretty simple and straightforward to do, but I don't want to create something from scratch if there is already a Thirdlane macro or feature that can already do it.
Thanks
FSD
Submitted by eeman on Fri, 09/26/2008
Permalink
the problem in routing based on callerID is that its entirely ladder logic. Do you mean ALL calls must go through this ladder logic? OR just called destined to a specific DID? The only way around ladder logic is to use an AGI script that pairs the number with an extension and returns a variable for a GoTo statement.