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Find/FollowMe don't pass Extension Caller ID.

Posted by jaime@netline.cl on Wed, 04/27/2016

Hi Guys,

I have a customer with currently about 500 extensions all over the state.
I apply a different caller ID to every extension.
When a call comes in and they transfer it out by UserPortal or use find me-follow me the Outbound Extension caller ID was not send to the forwarded call. (use original caller id box is don't checked on each extension) Currently the find-me/follow-me pass through the original Caller-ID.

The problem is that we need to send the Outbound extension caleer ID

I'm already check the option: Cluster Management-->Telephony Settings-->Default Values-->Outbound Dialing-->(global checkbox) Use original callers caller ID on forwarded calls

Looking for any ideas

Currently we use the 7.5.1.0 PBX Manager version.

Thanks
Jaime


Submitted by Lucas Stutesman on Wed, 04/27/2016 Permalink

I too have noticed the global setting does nothing...

log in as the user
settings
call forwarding
find me/follow me tab
checkbox for caller ID

This will only affect follow me calls.