I did a fresh install of the MTE version 8.0.1.1, created a tenant in which i set the External Caller ID to "1111" (as an example)...
Under the tenant i created an extension (1112) and set a DID to 1112...
If i call from external to 1112, the extension rings, no issues...
If i call from the extension to external, the number being displayed is 1111 not 1112...
Under the extension > Advanced Settings i have tried setting the External Caller ID Number to:
Use Assigned Default
Use DID as Caller ID
Enter (and i enter 1112)
All external calls will appear to be 1111...
Tried different tenants and different extensions, all with the same result...
Any suggesions???
Alan.
Hi Alan,
Is an option "Allow tenant manage Caller ID" selected?
Either way - we will look at this and let you know what we find.
Thanks,
Alex