Server returned error code = -1

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Communications manager 7.5.2.1
Anytime I log into the Thirdlane GUI, I'm met with an error stating:
"Server returned error code = -1"
I get the same error when I attempt to access the license page as well as the dashboard. I've read through the forums here and seen suggestions to ensure connectivity to the license server is allowed through the firewall. I've verified the traffic is not being blocked by the firewall. I've scoured through log files and the only thing I can find related to this issue is the following line from /var/log/nginx/error.log

2018/03/06 09:26:09 [error] 2167#0: *1199 upstream timed out (110: Connection timed out) while reading upstream, client: 10.x.x.x, server: localhost, request: "GET /asterisk/JSONService.cgi?service=entity&object=licenseManagement&objecttype=form&usr=root&managed_usr=&multi=0&current_tenant_name=&current_tenant_id=&tl_reloadTime=1519329984&_operationType=fetch&_textMatchStyle=exact&_dataSource=isc_PagedRestDataSource_9&isc_metaDataPrefix=_&isc_dataFormat=json HTTP/1.1", upstream: "http://127.0.0.1:22000/asterisk/JSONService.cgi?service=entity&object=l…", host: "voip.go.ccb:10000", referrer: "https://voip.go.ccb:10000/asterisk/war/index.html"

Any assistance on how to troubleshoot this issue would be appreciated!

Kirby

Submitted by thirdlane on Mon, 03/12/2018 Permalink

Hi Kirby,

Sorry for the late reply, for urgent issues it is better to contact our support. Are you still experiencing this problem?

Submitted by khaaby@sevenfe… on Thu, 03/15/2018 Permalink

Hi Alex,

Yes, I am still having this issue. It isn't affecting performance of the server, only my ability to view the dashboard and the license page. I'll try calling support as you suggested.