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Silent internal ringing

Posted by olekaas on Tue, 10/21/2008
Forums
Thirdlane platform General Questions

Hello,

Calling internal extensions works, but the ringer is silent. Inspecting the scripts it it turns out that this line in [macro-tl-stdexten]


exten => s,n,ExecIf($[$[${LEN(${CALLERID(num)})} < 7] & $[${DB_EXISTS(TL/TENANT/${tenant}/usedistinctring)}]],SIPAddHeader,Alert-Info: <${DB(TL/TENANT/${tenant}/intalertinfo)}>)

Produces an empty alert-info sip header: Alert-Info: <>.

Commenting out the line, makes the ringer audible.

Have I overlooked some setting somewhere?

/Ole

Submitted by aubreywells on Thu, 10/23/2008 Permalink

If you're using the Polycom phones, and the Thirdlane provisioning, add this to local-settings.cfg:

Just below

and above .

Then set "Use distinctive ring for internal calls" feature to "Yes" with a value of "Internal." Turning this feature off does not work, at least for some phones. Turning it off worked for half our phones and the other half it didnt.

Reboot your phones and you should be good to go. If you're rolling your own config files, add that line to sip.cfg around line 11 or so. You'll see a similar line (search for alertInfo).

Submitted by aubreywells on Thu, 10/23/2008 Permalink

shoot, it stripped my XML tags. Trying again. Remove any spaces between the < and > characters and the text.

If you're using the Polycom phones, and the Thirdlane provisioning, add this to local-settings.cfg:

< alertInfo

voIpProt.SIP.alertInfo.2.value="Internal"

voIpProt.SIP.alertInfo.2.class="1"/ >

Just below

< alertInfo

voIpProt.SIP.alertInfo.1.value="Ring Answer"

voIpProt.SIP.alertInfo.1.class="4"/ >

and above < /voIpProt >.

Then set "Use distinctive ring for internal calls" feature to "Yes" with a value of "Internal." Turning this feature off does not work, at least for some phones. Turning it off worked for half our phones and the other half it didnt.

Reboot your phones and you should be good to go. If you're rolling your own config files, add that line to sip.cfg around line 11 or so. You'll see a similar line (search for alertInfo).