Hello, I have a few questions about Inbound Route Schedules.
The script we'd like to use is below, but I'm not sure I understand the arguments. Can anyone shed some light on this?
[Reg-Daytime-NaTel]
friendlyname=Regular-Work-Hours-9-5--MF
description
Regular-Work-Hours-9-to-5--M-to-F
args=1,*,*,*,*,mon,mon,9,16,00,59:2,*,*,*,*,tue,tue,9,16,00,59:3,*,*,*,*,wed,wed,9,16,00,59:4,*,*,*,*,thu,thu,9,16,00,59:5,*,*,*,*,fri,fri,9,16,00,59
Also, I don't see any additional options on the ThirdLane GUI to determine what happens to the calls when it's outside the timeframe.
Any help is appreciated!
(Using MTE 6.0.1.81)
I just don't understand the
I just don't understand the arguments that determine the time:
args=1,*,*,*,*,mon,mon,9,16,00,59:2,*,*,*,*,tue,tue,9,16,00,59:3,*,*,*,*,wed,wed,9,16,00,59:4,*,*,*,*,thu,thu,9,16,00,59:5,*,*,*,*,fri,fri,9,16,00,59
Based on your answer to the other question, it looks like we're going about this the wrong way, so it's probably a moot point. We would like to have separate Auto Attendants based on the time - ie, different messages for after-hours calls. I figured it would be set in the schedule in the inbound route, any advice?
what i do is create two
what i do is create two schedules... one is technically already made.
1 schedule would be something like mon-fri 8:00 - 16:59 with * on the other options and call that schedule open-office
the other schedule is the all-hours schedule
so then on my inbound route I have two handlers.. first handler is my open-office schedule which goes to the daytime ivr, the 2nd handler uses the all-hours schedule and goes to the night-time ivr.
Thanks for your help Erik,
Thanks for your help Erik, somehow I overlooked the "Add Time Based Handler" button. Makes much more sense now!
more explanation, Im not sure I understand exactly what your asking. If your asking what happens if you set only 1 schedule and the time doesnt fit into that schedule, what happens; the answer is the call will fail.