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MOH not works in huntlist

Posted by ophirr on Wed, 09/05/2012

I'm trying to use huntlist with queue but when I do, I can't get the MOH sound.
the caller just get silence.

any idea?


Submitted by xxot on Mon, 09/10/2012 Permalink

If you are using non-default MOH playlist try to go into it (Media Files->Music-on-Hold->"Your_Playlist_Name") and press save button.

Submitted by ophirr on Mon, 09/10/2012 Permalink

actually I'm using the default moh playlist.
if I use the ADD QUEUE in the huntlist, the first queue won't play, even that I see in the CLI that he plays, I don't hear it.
when it jump to the second queue after timeout, it plays correctlly.

I also found that there are tenents that this issue doesn't appear and I succeed provide them huntlist with queue that plays the MOH.

I couldn't find the correlation or any difference between tenent that it works for him and the other.

Submitted by xxot on Mon, 09/10/2012 Permalink

In hunt list options try to set "Queue command options" to "r" and see if it works. It should play ring in the queue, instead of the MOH. Also, try to create another MOH playlist and apply it in queue options.