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How do you fix manual call recording after a call has been parked.

Posted by IVSCOMM on Tue, 09/24/2013

Owen C said he fixed this back in 2011 in this post

https://www.thirdlane.com/forum/recording-parked-calls

How exactly did he do that?


Submitted by IVSCOMM on Tue, 09/24/2013 Permalink

you have to add

parkedcallrecording => both

But still there are issues

Submitted by IVSCOMM on Tue, 09/24/2013 Permalink

The file is missing the tenant name and date and time stamping in it

auto-1380077525-204-202.wav

should be

auto-1380077525-204-202-TenantName.wav

I have to add something like: Set(__MONITOR_FILENAME=ParkedCalls-${STRFTIME(,,%F-%H-%M-%S)}-${CALLERID(num)}${TL_DASH}${tenant})

Bu I cannot find where to add this thing.

Submitted by eeman on Wed, 09/25/2013 Permalink

most likely you would have to make a feature code for 701 702 703 etc that has that line before retrieving the parked call.

Submitted by IVSCOMM on Wed, 09/25/2013 Permalink

What I have there in the set command records automatically I want to record manually.

Is it a different code?