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Call Center Metrics

This section allows you to create reports providing Call Center Metrics helpful in analysis of your Call Center performance.

Call Center Reports​

Call Center Metrics

Here you can select the queues, time period, and reporting interval.

The following reports are produced:

  • Calls Summary
  • Calls By Agent
  • Service Level
  • Calls By Queue
  • Transfers
  • Calls Distribution
  • Calls per day of week
  • Calls per hour of day
  • Calls per day
  • Calls per week
  • Calls per month

You can export all the reports in PDF or CSV format.

Call Center Report Samples​

Here are a few sample reports.

Calls by Agent​

Calls By Agent

Calls Per Day Of Week​

Calls Per Day Of Week

Calls Per Hour Of Day​

Calls Per Hour Of Day