Default Values

Default Values section is used for maintaining the default system-wide settings used in Thirdlane Business Phone System when creating various objects. In Thirdlane Multi Tenant these system-wide settings are used as defaults when creating Tenants and setting the default values on the Tenant level.

Note that the values specified on the Tenant level in Thirdlane Multi Tenant will override system-wide defaults specified here.

SIP Endpoints

In this section, you can specify the default system-wide settings for SIP Endpoints (phones) configuration that will be used in Bulk Generator or as defaults when creating individual User Extensions.

Outbound Dialing Category. Defines what type of calls can be originated from a SIP Endpoint.

Available options are:

• Allow calling all numbers
• Disallow calling restricted numbers
• Allow internal and emergency calls only

Call types are set in Outbound Routes.

Registrations Limit. Maximal number of devices that can register under one SIP account.

Call Limit. Maximal number of concurrent calls for a SIP account.

Enabled codecs. Codecs to be enabled for a SIP account.

Disabled codecs. Codecs to be disabled for a SIP account.

Encryption. Specify options for encrypting calls via an endpoint.

Available options are:

• Enforce. Make all the outbound calls from an endpoint encrypted and accept only encrypted inbound calls.
• Reject. Make all the outbound calls unencrypted and accept only unencrypted inbound calls.
• Negotiate, trying encrypted first. Try to make encrypted outbound calls first, and if that fails, fall back to unencrypted. Accept both encrypted and unencrypted inbound calls.
• Negotiate, trying unencrypted first. Try to make unencrypted outbound calls first, and if that fails, fall back to encrypted. Accept both encrypted and unencrypted inbound calls.

DTMF mode. Specifies default DTMF (touch-tone) signaling method.

Qualify (ms). Enable and specify the amount of time server waits for keepalive packets from an endpoint. Value of "yes" corresponds to 2000 ms.

Phone Model. Sets default phone model provisioning template.

Other options. Allows you to specify additional options that don't have corresponding GUI fields. Specify any additional options in the key=value form. Each pair should be entered on a separate line.

Outbound Dialing

In this section, you can specify the default-system wide settings for Outbound Dialing.

Note that some of the settings, like the option to use original caller id when forwarding may be restricted by your service provider who may require that the caller id matches a DID you own.

Default Script for outbound dialing. Name of the script that will be used by default when creating new routes in Outbound Routes.

Allow use of original caller id in forwarded calls. This controls whether the Caller ID from an inbound call could be passed when the call is forwarded. This may or may not be possible and is dependent on your trunk provider.

Password Options

In this section, you can specify the default system-wide settings for how passwords will be generated. Passwords for SIP Endpoints are always random, web passwords and mailbox PINs can be generated based on the options you select.

Phone Password Length. Length of randomly generated passwords when using Bulk Generator or pre-filled on the User Extension screen when creating individual User Extensions.

Web Passwords. Specify how the web passwords are generated. The options are:

• Random.
• Based on extension. When using this option you can specify a string that will be appended to the extension based passwords.
• Based on default. When using this option you can specify the default password and a string that will be added to the passwords.

Web Password Length. Specify the length of the generated web passwords.

Change on First Login. Specify whether the web passwords have to be changed during the first login.

Mailbox PIN. Specify how the mailbox PINs are generated. The options are:

• Random.
• Based on extension. When using this option you can specify a string that will be appended to the extension based PINs.
• Based on default. When using this option you can specify the default PIN and a string that will be added to the PINs.

Append to PIN. Specify a text string to append to generated PINs.

Hide Passwords from users. Specify whether phone passwords will be hidden from users.

Extensions

In this section, you can specify the default system-wide options used when generating User Extensions. These options are used in Bulk Generator and as defaults on the User Extensions screen.

Default script for extensions. Select a default script for handling calls to User Extensions.

Create voicemail mailbox. Specify whether the User Extensions will have voicemail enabled by default.

Default Time Range Group for inbound calls. Default Time Range Group that will be used when automatically generating Inbound Routes for User Extensions in Bulk Generator or User Extensions.

User Settings

In this section, you can specify the default system-wide User Extension owners' permissions and options for User Portal and Thirdlane Connect.

Permissions. User Portal and Thirdlane Connect permissions.

GUI Language. Language for User Portal and Thirdlane Connect.

Time Zone. Time Zone that can be selected from a list of time zones.

Conferencing

In this section, you can specify the default system-wide settings for Conference rooms.

Maximum number of participants. Maximum number of participants that are allowed to join the conference.

Wait for leader (marked user). Wait until the marked user enters the conference. If set will make users wait for a marked user (In Configuration Manager a user who enters administrator's password is considered to be the marked user).

End conference when leader (marked user) exits. This option will end the conference for everyone after the last marked user exits it.

Play music for single caller. If set will enable music-on-hold even when conference the has a single caller.

Music-on-Hold. Music-on-hold associated with the conference which plays when users are waiting for a marked user.

Enable menu. If set will allow a voice menu. The options presented are dependent on whether it is a regular user or an administrator who presses the key and includes muting and unmuting, increasing or decreasing volume, etc.

Announce user count on joining. If set will play an announcement on a user count to users joining the conference.

Announce when users join/leave. If set will play an announcement every time someone joins or leaves the conference.

Set talker detection. If set will send information about the current talkers to the Asterisk Manager Interface (required if you would like to see who is talking in the Configuration Manager -> Manage Conference screens).

Record conference. If set then the conference will be recorded. Use this with caution as the recordings can be quite large.

Voicemail

In this section, you can specify the default system-wide settings for Voicemail handling.

Notify by email about new voicemail. Determines whether the users will be notified about new voice mail messages via email.

Attach messages to email. Determines whether the voicemail message will be attached to the notification email.

Delete after delivery. Determines whether voice mail messages will be deleted after they are delivered via email.

Other mailbox options. This section allows you to specify additional options that don't have corresponding GUI fields. Specify any additional options in the key=value form. Each pair should be entered on a separate line.

Call Recording

In this section, you can specify the default system-wide call recording options for calls from/to User Extensions.

Record All Calls. Specify whether all calls to/from User Extensions will be recorded.

Record Internal Incoming. Specify whether the internal calls to User Extensions will be recorded.

Record Internal Outgoing. Specify whether the internal calls from User Extensions will be recorded.

Record External Incoming. Specify whether the external calls to User Extensions will be recorded.

Record External Outgoing. Specify whether the external calls from User Extensions will be recorded.

Record by pressing *9. Specify whether the owners of User Extensions will be able to record calls by pressing *9

Allow Recorded Calls Transcription. Specify whether Recorded Calls Transcription will be available.

Enable Transcription by default? Specify the default value for whether Transcription will be enabled by default when creating User Extensions.

Daily Transcription Limit (minutes). Specify the default value for Daily Limit of Recorded Calls Transcription when creating tenants.

Monthly Transcription Limit (minutes). Specify the default value for Monthly Limit of Recorded Calls Transcription when creating tenants.

Maximum Audio Length (minutes). Specify the default value for Maximum Audio Length (minutes) of each Recorded Call that will be transcribed when creating tenants.

Convert Files to Supported Format. Specify default value for whether the audio files in the format not supported by transcription service provider should be converted to a supported format automatically. This conversion creates extra load on the server, but is useful when you store compressed recordings but still require transcription.

Call Parking

Call Parking allows to "park" calls so that they could be "picked up" at the announced extension using a different phone, or by another user. Here you can specify the default system-wide settings for Call Parking.

Parking Extension. An extension to dial when parking calls.

Number of parking spaces. Number of spaces for parked calls.

Space selection policy. Determines the next parking space selection.

Available options are:

• Park calls in the next available space
• Park calls in the first available space

Parking Time (secs). For how long a call can be parked.

Music-on-Hold. Music-on-Hold for callers whose calls were parked.

Faxing

In this section, you can specify the default system-wide settings for outbound Faxing.

Paper Size. Paper size for sending faxes, "letter" is the default.

Notify sender both on failure and success. Specify whether fax senders will be notified both on failure and success.

Number of retries. Number of retries before giving up when sending a fax.

Retry Time (secs). Time to wait after an unsuccessful attempt.

Wait Time (secs). Time to wait for the result after the fax is sent.

Trunks

In this section, you can specify the default system-wide settings for SIP Trunks.

Enabled codecs. Codecs to be enabled.

Disabled codecs. Codecs to be disabled.

Other options. Additional options that don't have corresponding GUI fields. Specify any additional options in the key=value form. Each pair should be entered on a separate line.

ICE

In this section, you can specify the default system-wide settings for Interactive Connectivity Establishment (ICE) Protocol for NAT traversal. See ICE Servers for more details.

The default values should work for most installations.

ICE Servers. Select a default ICE Server from a list of existing ICE Servers

ICE Gathering Timeout (ms). Sets the timeout for ICE candidate gathering procedure. The default value is 3000.

Gather only Relay Candidates. Includes only candidates obtained from a relay server, such as a TURN server.

Do not gather IPv6 Candidates. Excludes ICE candidates with IPv6 addresses.