Default Music-on-Hold

This section allows you to manage the default music on hold playlist which is a group of files used for playing music or announcements to callers on hold.

Note that music-on-hold can be specified on various levels and for differeet objects. You can set it system wide, for individual Tenants, Queues, User Extensions, etc.

Name. The name is "default" and can not be changed.

Mode. Mode of music-on-hold. Valid modes include files, mp3, quietmp3, mp3nb, quietmp3nb, and custom. We suggest using “files” mode when possible. See Asterisk documentation for details.

Format. Codec to be used when playing this Playlist. See Asterisk documentation for details.

Format. Codec to be used when playing this Playlist. See Asterisk documentation for details.

Application. Specify a command that will play music-on-hold. Only available if “custom” Mode is selected.

Random. Specifies that the files in the Playlist should be played in random order.

Options. Additional options for this Playlist. See Asterisk documentation for the list of available options.

The bottom part of the screen allows you to upload files into this Playlist.