Queue Callback Rules

Callback Option allows callers to request a callback from an agent when they reach the top of the queue instead of waiting on the phone.

This section allows you to manage Callback Rules that can be used by multiple Queues which have Callback Option enabled.

Create/Edit Queue Callback Rule

Name. Unique alphanumeric name for this Queue Callback Rule.

Descriptions. Description of this Queue Callback Rule.

Pattern(s). Patterns (separated by commas) that will determine whether a particular caller will be able to use the Callback Option. Callback Option will only be available to callers whose caller id matches any of the specified patterns.